EXPERTUS CASE SUMMARY

LMS Implementation: Structuring Systems for the Business of Customer Training

CHALLENGE

A global business software company faced tremendous complexity when extending training to customers, channel partners and the IT community at-large.

TOP PRIORITY:

Our customer had invested in a leading enterprise LMS, and an ecommerce engine for course registration. But implementation expertise was needed to optimize these systems for the customer's business requirements.

KEY ISSUES:

• The course curriculum was diverse - spanning product training and certification
• Audience needs varied widely across geographic, business and functional boundaries
• Training was delivered through multiple channels - instructor-led classroom training, e-learning courses and blended learning

SOLUTION

Leveraging capabilities within the existing LMS, we built a secure, centralized, reliable environment to promote and deliver training as an extenwion of the company's product offerings. This included:

• A web-based learning portal that reinforced corporate branding, while elevating the visibility and importance of customer/partner training
• Multi-lingual support to accommodate global audiences
• A flexible development framework to support evolving needs

IMPACT

We created a vital new source of training revenue, while streamlining and strengthening our customer's learning management processes:

• Soon after web registration launched, over 20% of transactions moved online - making training more accessible to learners and more profitable for the learning organization
• The solution now touches thousands of employees, customers and partners, across 20 countries
• Also, because we integrated learning progress reports with corporate finance and management dashboards, our customer has gained much-needed access to real-time, actionable performance analysis

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