Customer & Analyst Viewpoints

WHAT CUSTOMERS SAY - About Expertus Software

"With ExpertusONE, for the first time, we can globally share critical new product information and personalized training plans and content on one platform. Because our global reseller community has full access to virtual training and e-learning, they have better product knowledge, and are better equipped to sell more software to more customers."

- Paul Mailhot, Sr. Director WW Sales & Services Training, Autodesk

"It was critically important to understand how we could take the functionality of our LMS and apply it to how we want to run our business. Expertus was very good at helping us understand how to do that."

- Tony Irace, Director of Training & Performance Systems, ADP

"Your learners are there to learn - not to learn how to use your training registration tool. In our case, we needed to provide customers and channel partners with an easier way to use and manage all aspects of their learning needs - including news, training unit status, registration, searching for training, transcripts and certification, and learning path tracking. We had a robust LMS, but the user interface was difficult and not intuitive for learners...But now, with an ExpertusONE portal working in concert with our LMS, we've significantly improved the user experience."

- Tom Clancy, VP Worldwide Education & Performance, EMC

"I've never partnered with a vendor who has a truly cared so much about making sure we are successful. It makes our jobs a lot easier when a vendor is solution-minded and enthusiastic about taking on difficult tasks."

- Learning Project Manager, leading energy services provider

"Expertus is a one-stop shop. They have all this expertise around learning and they can carry it through to the software coding that we need. But it's not just a one-way package with them. They're very flexible in terms of scaling the project team up and down."

- Monique Vivinetto, VP Training & Performance Systems, ADP

"With the vast amount of new products and services Microsoft creates, an on-site, one-week training program - like we've done in the past - does not offer enough flexibility or in-depth knowledge to meet all of our sales requirements. That's why we sought a more fluid, immersive alternative in ExpertusONE.

- Zaakera Stratman, Sr. Training Program Manager, Microsoft

"When Expertus says its approach is transformational, I absolutely agree. It's game-changing for a couple of reasons. Multiple vendors just wanted to provide us with a system and walk away, but Expertus partnered with us to come up with a long-term solution. And, in terms of execution, our deadlines weren't moveable, but Expertus met them. We have a very innovative solution that quickly transformed how our channel partners learn."

- Brian Cloughley, Sr. Manager, Autodesk

"Success depends on finding a partner who can help make an LMS more relevant to our business, as opposed to simply implementing technology out-of-the-box. For us, that was Expertus. Now we have record customer retention scores."

- Monique Vivinetto, VP Training & Performance Systems, ADP

"Learning technology sits inside silos in many companies, making costs unnecessarily high. But by implementing services-oriented middleware, Expertus removed much of the complexity and cost from our LMS integration process."

- Rick Crowley, Sr. Director Learning Services, NetApp

"Expertus helped us develop and run a well-oiled engine to coordinate learning processes. Their solutions provide the flexibility we required. Now we effectively schedule and deliver training events in a dynamic environment that includes partners and our worldwide services readiness program."

- Training Lead, Field Sales & Support, major software company

"I'm really impressed with what I've seen. ExpertusONE could be huge - earth-shattering. It's a learning 2.0 overlay that looks variably useful and is going to be widely applicable."

- Chief Learning Officer, Masie

"ExpertusONE gives us a cutting-edge learning platform to support multiple, diverse users – our affiliates, national staff and volunteer mentors."

                                               - Max Miller, Co-CEO, Chief Administrative Officer and General Counsel

"For Expertus to come in and do something like this, on this scale, is huge for us. When we look good to compliance monitors, it helps everything - our stock and our company."

- Talent Management Director, leading energy services provider

"ExpertusONE is a game-changer for our channel partners. It will enable us to reach our aggressive sales goals in this challenging economy."

- Brian Cloughley, Sr. Manager, Autodesk

WHAT ANALYSTS SAY - About Expertus Software

"We believe continuous learning is the future of learning technology...the solution must support a deep integration of all forms of learning. A perfect example is the ExpertusONE unified learning platform...It provides the right mix of LMS functional maturity, adaptive platform flexibility and open data architecture that continuous learning enablement demands."

- David Mallon, Sr. Analyst, Bersin & Associates

"Many corporations struggle with dependence on compliance-centric learning management systems...These systems aren't able to meet the unique needs of widely varying job roles, special programs, social learning and various audience requirements. There is a market opportunity for platforms that deliver a comprehensive cloud-based architecture to meet the widely divergent needs of complex global enterprises."

- Jeffery Freyermuth, Sr. Research Analyst, Gartner

"Expertus has such a firm grasp on how learning technology can dramatically change the face of an organization - and builds products that transcend traditional boundaries. We are impressed with how the ExpertusONE platform elevates the purpose of portal technology, creating a comprehensive ecosystem where all learning needs can be met...What I like most about ExpertusONE is that its architecture is adaptable and flexible enough to redefine how learning is managed and delivered for the extended enterprise. Customer or channel partner learners are much more demanding. They require an Amazon.com-type experience. That's what's missing in LMSs today, and I think ExpertusONE delivers that."

- Doug Harward, CEO, TrainingIndustry, Inc.

"This innovative product propels the learning profession forward. It lets customers make learning faster, better and easier."

- Brandon Hall PhD, Chairman, Brandon Hall

"Learning organizations are seeking ways leverage social learning programs into valuable components of employee development programs. One recurrent challenge for organizations is the disconnect between development requirements, learning management processes and social learning components. The ExpertusONE social learning platform performs the function of an LMS, and facilitates social components of learning through distribution and management of user-generated content. It builds relevant connections and purposeful collaboration that support business goals."

- Cushing Anderson, VP, Learning Services Research, IDC

"What Expertus has is a cloud-based, state-of-the-art LMS without the legacy issues faced by competitors like Saba, Plateau, SumTotal and others. I like the looks of how it integrates with existing LMS platforms to provide new social media capabilities not present in some of the other platforms. And I also like its hosted services approach."

- Alan Greenberg, Sr. Analyst & Partner, Wainhouse Research

"The LMS market is undergoing a transformative change. While all LMS buyers need the core features of learning management and administration, many now expect an LMS that also serves as an open, easily customized portal with features to support social learning, knowledge-sharing and collaboration...ExpertusONE represents a new breed of corporate training platform. It integrates the world of formal learning management systems with a complete and open solution for many of the modern features needed in today's informal learning environment - including document sharing, federated search, content ranking and ratings, sorting by topic and relevance, content change alerts and more."

- Josh Bersin, President, Bersin & Associates

WHAT CUSTOMERS SAY - About Expertus Services

"The cost and complexity of training more than 80,000 employees, customers and business partners is phenomenal. But even small productivity improvements can yield big benefits. Expertus understands this. Their business analysts have diagnosed and resolved many of our critical process problems."

- Tom Clancy, VP Global Education & Productivity, EMC

"The positive impact Expertus has had on our organization, globally, is hard to measure. They've enabled thousands of employees to access performance support tools and training courses. Those courses have, in turn, increased productivity and saved tens of thousands of hours on the job."

- Sales Training Strategist, technology manufacturer

"Expertus has quickly made a significant impact on our organization. Even as they address our immediate needs, they proactively assess our situation and suggest ways to better manage training processes, going forward. The level of service is excellent!"

- Chief of Data Center Operations, US Aerospace Company

"In many respects, Expertus is an extraordinary learning services provider. I've relied on them to resolve and manage complex challenges in several corporate learning environments - and they've always exceeded expectations. Their willingness to own a customer's agenda is impressive. They're highly conscientious about timelines and budgets. And because they're so involved with customers, they consistently bring creative and useful ideas to the table. With a wealth of technical and operations expertise, Expertus is particularly effective at assessing and enhancing learning infrastructure and implementation plans."

- Tom Kelly, learning industry consultant

"Expertus is always on time and on budget. They deliver on that promise. Also, their competency in eLearning and HR systems is great. That's important because most vendors claim it, but don't necessarily deliver on it."

- Learning IT Manager, leading software company

"Previously, our training model was fragmented and inconsistent. Yet, with a rapidly growing workforce, it was critical to scale our offerings. Expertus managed services represented new thinking for us, and certainly a degree of risk. But they know our business, are totally customer focused, and are committed to our success. They've enabled us to implement operational and process change. Now we deliver consistently high levels of customer service and are much better positioned to drive productivity for our growing global workforce."

- Group Learning Manager, technology manufacturer

"Expertus Content Services deserves an A+. They understand what successful corporate eLearning requires - not only skillful instructional design, but also strong customer communication, timeline and budget management. I'd recommend them enthusiastically to anyone with a challenging courseware project to tackle."

- Axel Kirstetter, Global Head of Product Marketing, Avistar

"At EMC, change is a constant. We're driving business transformation that depends heavily on training efficiency. That's where Expertus plays a key role in our success...They've created a new level of operational visibility across our organization, so we can monitor and manage resources far more productively."

- Tom Clancy, VP Global Education & Productivity, EMC

"Expertus has strength in both training technologies and content development. That freed us to focus on other elements of our training infrastructure, while they quickly produced new and updated legacy content."

- Sr. L&D Manager, global industrial services company

"As with many learning organizations, we tend to focus first on creating and delivering useful learning programs. Marketing is important, but not always a priority. Working with Expertus, we defined and prioritized simple, low-cost tactics that have help boost awareness and participation by over 23% in our learning programs."

- Mike Fandey, VP Learning, United Way of America

"Expertus is a consummate team player. Their service is seamless with end-user support, and acting as an intermediary between the field and the project team. When users have courseware questions or complaints, Expertus is there - enabling us to stay focused on the project, while still providing support for the field."

- Sales Training Strategist, technology manufacturer

"Things have gone splendidly with Expertus. They completed migration of training courses to our new LMS, and uploaded the names of previous participants. We received excellent, professional service, and we're delighted with everyone's care and responsiveness."

- Training Manager, technology manufacturer

"Expertus' prompt and knowledgeable response to our inquiries makes all our daily transactions run smoothly and effortlessly. We admire their work ethic and ability to stay focused on our challenges."

- L&D Representative, technology manufacturer

"I wouldn't hesitate to recommend Expertus as an e-learning services provider. I'm very impressed by the team's commitment to delivering an excellent final product, despite a highly demanding schedule; its ability to solve problems extremely fast; and its collaborative teamwork across geographies and learning disciplines."

- Sales Training Manager, technology manufacturer

"Expertus deeply understands how to link learning with business. This insight adds significant value as Expertus integrates our highly complex systems, and helps us analyze and improve our operations."

- Tom Clancy, VP Education & Performance, EMC

"Thanks to Expertus' hard work and dedication, we identified and resolved the root cause of a recent problem with the transcript process in our LMS. We're working on final year-end transcripts, and it's extremely important to understand discrepancies - as the problem could have dramatic impact on our customer's organization and satisfaction with training."

- Finance Training Manager, technology manufacturer

"The entire Expertus team has done a great job! I appreciate the support they provide by ensuring that our training sessions are quickly updated, and by keeping me in the loop with all changes. Everyone is a pleasure to work with."

- Sales Support Manager, technology manufacturer

"Expertus did a brilliant job of migrating historic data to our new LMS - on very short notice. All the original registrants are signed-up and confirmed. But more importantly, now we can notify others about courses and register them without a lot of manual effort. And we've eliminated the administrative hassle of adding new instances in the future...Whenever we've need a question answered, a bug or defect researched, or we've requested data, Expertus has been responsive, thorough and reliable."

- Training Manager, technology manufacturer

"Expertus did an awesome job. We appreciate their great teamwork and dedication in supporting us. I sleep better knowing the Expertus team is always hard at work and on top of things!"

- Sales Training Manager, technology manufacturer

WHAT ANALYSTS SAY - About Expertus Services

"Only an elite few training outsourcing firms are at the leading edge - defining and validating industry best practices. Expertus has demonstrated its commitment to quality and innovation. Their focus on helping customers maximize operational efficiency has great appeal in today's marketplace."

- Doug Harward, CEO, TrainingIndustry Inc.

"The case for training outsourcing goes far beyond simple cost savings. Often, outsourcing firms provide tremendous expertise in technology or operations, which helps training organization free resources to focus on more strategic areas. By relying on operational efficiency specialists like Expertus to manage learning systems and streamline processes, training organizations can improve service levels - even as they increase funds available for strategic priorities...By relying on operational efficiency specialists like Expertus to manage learning systems and streamline processes, training organizations can improve service levels - even as they increase funds available for strategic priorities."

- Josh Bersin, President, Bersin & Associates

"Learning executives are increasingly focused on delivering more focused learning experiences through on-demand, informal learning and performance management systems. This often requires leveraging their technology infrastructure more effectively. Firms like Expertus provide strategic guidance, skill and insight to re-engineer learning processes to drive new learning applications and move enterprise learning agendas forward."

- Cushing Anderson, VP, Learning Services Research, IDC

"Successful learning measurement isn't only about having tools in place to generate reports and scorecards. More importantly, it's about knowing what measures lead to more intelligent business decisions - as well as when and how to gather that information. Expertus brings hands-on technical strength and deep operational insight to help learning organizations make the most of their metrics."

- Josh Bersin, President, Bersin & Associates